1. Customer Happiness Specialist (flexible locations & hours)
To apply, send your CV to firstname.lastname@example.org. Learn more about careers at 5econds here.
- Bachelor's degree or equivalent practical experience.
- Ability to read and write in English fluently and idiomatically.
- Reliable laptop with Internet connection
- Track record of successfully dealing with customers
- Being able to work independently
- Being flexible and adaptable
- Attention to details
- Ability to multi-task, prioritize and manage time effectively
In this exciting role you will be part of our Customer Happiness Team managing our customer enquiries to build the best-in-class customer support services to our global customers. Our Customer Happiness Team delivers a quick and quality engagement with our customers, that goes beyond expectations, focused on delivering satisfaction for our customers and for 5econds.
This is a flexible working time role, you are based at home and work at your own hours.
- Handle inquiries pertaining to orders, payments, shipping, vouchers,… from 5econds customers via email
- Provide first contact resolution according to standard operating procedures, follow up and respond back to customers via email
- Update case details appropriately via Freshdesk and Google spreadsheet
- Meet KPIs including: number of resolved enquiries daily, average handling time, first contact resolution rate, email response rate, customer satisfaction score
- Ensure accuracy in information when communicating to 5econds customers
- Communicate effectively with team members and 5econds users
- Take on ad-hoc projects/assignments
Why this is a fantastic opportunity?
We are a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to online shopping empowerment. Join us as we change the way the world defines shopping happiness.
You will be able to work in the comfort of your own home, in your own hours.
We search the world for the most innovative and fun lifestyle products from our extensive network of trusted partners so our customers can just relax and shop at the tips of your fingers. Headquartered in Singapore, 5econds is a fast growing ecommerce start-up fuelled by a fundamental belief that bringing back little happiness and joy to our customer life every single day in just 5 seconds.